Privacy Policy

Last updated 23rd May 2018

We respect the privacy of your personal data and recommend you read the notice carefully. Our Privacy Notice will explain what information we collect, why and how we collect it, and your rights in relation to your personal data. Our use of your personal data is subject to your instructions and agreement, the EU General Data Protection Regulation (GDPR), other relevant UK and EU legislation and our professional duty to protect your data.

This website is managed by Leydon Lettings. The data controller is Leydon Lettings of 49-50 Castle Street, Canterbury, CT1 2PY.

Personal data you provide us

When you visit our website, office or telephone our office, you may be asked to provide certain information about yourself, e.g. to make a property enquiry and arrange a property viewing. We will collect:

  • Your name
  • Email address
  • Telephone number
  • Information to enable us to check and verify your identity and UK residence
  • Information relating to the reason you are seeking our advice or response, e.g. to arrange a property viewing

If you use our service, we may ask you to provide additional personal information. For example, to create a Tenancy Agreement, Terms of Business or Guarantor Agreement. The information we ask for may include all or some the following:

  • Full name, email address, contact numbers, current address and where appropriate next of kin details, e.g. to inform a parent a tenant is ill.
  • University or employment status and relevant references
  • Information to enable us to check and verify your identity and for credit-check or other purposes, including date of birth, passport and national insurance number
  • Your financial details relevant to your instruction
  • Any other relevant information to enable Leydon Lettings to comply with our legal and contractual responsibilities, including mortgage statements, proof of property purchase and building and contents insurance

How do we collect your information?

We collect most information from you directly or when you complete one of our standard application or registration forms, in order that we may assist you. We may also collect information directly from a third party with your consent. Third party providers may include;

  • credit referencing agency and reports;
  • employers;
  • Next of kin, spouse, partner or other family member;
  • Government or land registers;
  • Insurance companies;
  • Your bank or building society;
  • Your referees and guarantors;
  • University, employer or other professional bodies
  • Property portal websites including right move, zoopla and other third-party sites Leydon Lettings employs (we recommend you read each third-party portal sites Privacy Notice)
  • Via our website (leydonlettings.co.uk). We use cookies on our website to improve the experience of the user
  • Third party contractors

Why do we collect your personal data and what is our legal basis?

We will only collect information from you that is relevant to the service(s) you require of Leydon Lettings and to enable us;

  • to provide you with information, products or services that you request from us
  • to comply with our legal and regularly obligations
  • to establish a contract with you, e.g. a Tenancy Agreement or Terms of Business and provide the service you require
  • for any other purpose where you have given consent
  • For our legitimate interests or those of a third party, e.g. financial ability to rent a property

Do we use cookies and what are they?

Like most modern websites, we use cookies on our website. Cookies are files stored in your browser to help personalise your web experience, improve your user experience, monitor website traffic and make improvements to our site and services. They are not computer programs and they cannot read other information saved on your hard drive.

Which cookies do we use?

Strictly necessary cookies: these cookies do not gather any information about you that could be used for marketing or remembering where you’ve been on the internet. They allow you to use the website and its functions.

Performance cookies: these cookies allow us to know what webpages you visit on our website, your experience and any problems you’ve encountered. They are used for statistical purposes so we know how our website is used and how we can improve it.

Marketing cookies: sometimes, you might see Leydon Lettings marketing on other websites you visit. This is because we use cookies to deliver relevant adverts to you. No information is ever shared with other websites and are only ever stored on our website. These cookies include those used for google-advertising. For more information, or to opt-out from these cookies, please visit https://www.google.com/settings/ads.

Google analytics: Leydon Lettings uses cookies to enable Google Analytics to count page visits and traffic sources so we can measure and improve the performance of our site. Google provides details of all the cookies used by Google Analytics. By using the website, you agree that we can place these types of cookies on your device

Website and call monitoring: To help us understand your user journey, we use call and website monitoring software. All cookies are anonymous and do not provide access to any other information. No telephone calls will be recorded without the user’s explicit consent. The cookies used include:

  • adiV: contains visitor ID so we know who visits our website. The cookies will expire after 1 year
  • adiVi: this is a session cookie which is used to monitor individual browsing sessions. It will expire around 30 minutes after the visitor leaves the website
  • adiLP: contains a time stamp for the last time a server was contacted. It will expire around 30 minutes after the visitor leaves the website
  • adiS: contains a session ID used by software so the appropriate server is used for processing. It expires around 30 minutes after the visitor leaves the website
  • adiErr: only used when a user does not have JavaScript or cookies enabled
  • adiBas: used to assign the relevant source the user clicked through to our website. This cookie will expire between 1 hour and 14 days from the time the visitor clicked through from the ‘approved tracking source

Opting out: You can remove and turn off cookies manually. To do so, please refer to the manual pages for your specific web browser, e.g. Google Chrome, Internet Explorer, Mozilla Firefox or OS X Safari. Please be aware that our website may not function to its full potential if you decide to turn off cookies.

Third party disclosure

From time to time we may disclose your information to third party suppliers and sub-contractors who act on our behalf or assist us in relation to the services we provide. For example, we may disclose your information to credit referencing agencies regulatory bodies so we may comply with our legal and regulatory obligations, or maintenance contractors in order that the repair can be completed. We will only allow your personal data to be handled by third party service providers provided we are satisfied they take appropriate measures to protect your personal data.

You can request a copy of our Third-Party Data Processor Agreement, so that you are satisfied all data processors who act for Leydon Lettings meet their GDPR obligations.

Links to third party websites

Leydon Lettings’ website provides links to third-party websites, products and services, some of which are designed to improve the service we provide to you. We recommend that you read the privacy notices of those third parties.

Where is your personal data held?

Information will be held as strictly confidential at our offices and those of third party agencies, service providers, representatives and agents, including: credit referencing agencies, external service suppliers and representatives of Leydon Lettings. Some of the third-party providers that we use to make our services more efficient are based outside of the European Economic Area (EEA).

How long will your personal data be kept?

Your personal information will be kept securely after we have finished advising or acting for you but will not be kept for longer than necessary for the purpose we obtained it for. Any information that is no longer needed will be securely deleted or anonymised. The retention period may vary depending on our obligations and the information we hold, for example;

  • to meet possible legal and regulatory requirements. It is best practice to keep financial records for a minimum period of 6 years to support HMRC audits;
  • to meet agreed industry practices. Property sales related matters may be held for 12 years.  Other information e.g. rentals contracts may be held for 6 years.

Why do we store your personal data?

In order to comply with legal obligation on us to furnish information to authorities e.g. The Home Office, deposit protection schemes and to demonstrate our contract with you, if any.

Keeping your data secure

Our computers are all password protected.  Our offices have alarm systems also password protected.  Our filing cabinets have keys.  Some windows have bars.  Our staff are restricted as to access to information on a need to know basis.

Promotional Communication

We may, if you authorise us, provide you with relevant marketing information, including property information and offers and promotions, by email, phone, mail, text and other forms of electronic communication. You can opt-out from receiving marketing communication at any time by contacting .

Your rights

You have the following rights, which can be exercised anytime and free of charge:

  1. The right to be informed
    • You have the right to be informed about the collection and use of your personal data.
  1. The right of access
    • You have the right to access your personal data. We have an obligation to respond to your request to access your data within one month
    • We cannot charge a fee to deal with a request to access data, in most circumstances
  1. The right to rectification
    • If the data we hold is inaccurate or incomplete, you have the right for your personal data to be rectified
    • You can make a request for rectification verbally or in writing. We must respond to a request within one month
  1. The right to erasure
    • If you do not want us to hold your personal data any longer, you have the right to request it is removed and deleted. This is also known as ‘the right to be forgotten’
    • You can make a request verbally or in writing and we will respond, within one month, confirming that the data has been deleted or if we have a legitimate interest to hold onto the information. For example, to meet our legal
  1. The right to restrict processing
    • If you do not want us to process the data you have submitted, you have the right to restrict us doing so. We may still store the data to comply with your other rights and other obligations, but it will not be used.
  1. The right to data portability
    • The right to data portability allows you to obtain and reuse any personal data we hold on you. For example, you have the right to request that we copy and transfer the data to another controller and service provider. Your personal data will be transferred in a safe and secure way
  1. The right to object
    • You can object to us processing your personal data at any time.
  1. Right in relation to automated decision making and profiling
    • This includes the right to not be subject to decision making or profiling by automated means and without human interaction that has a legal or similarly significant effect on you.

Changes to this policy

This privacy notice was published on 18/05/2018 and last updated in May 2018. You will be provided with reasonable prior notice of any substantial changes on how we use your information. Any changes will be published when updated and in good time.

How to contact us

Please contact us or our data protection offer by post, email or telephone if you have any questions about this Privacy Notice. Our Data Protection Officer is Jane Murrell who can be contact via email at Or at our office, Leydon Lettings, 49-50 Castle Street, Canterbury, CT1 2PY

Complaints

In the first instance you should report your concerns directly to Leydon Lettings.  We are governed by various regulatory bodies and will respond accordingly.  Leydon is a member of the ICO (which controls and enforces data protection).

For more information on the implications of the Data Protection Act for landlords and tenants, please visit ico.org.uk/for-the-public/housing/landlords.